Support
If you experience a technical issue when importing a template from us, you can use the form to request support. We will get back to you via email with the assist.
We strongly recommend you to include a screen recording or screenshots to help us better understand the issue faster. You can share the links of the recording/screenshots in the message.
If necessary, you can create a temporary access to your WordPress dashboard to allow us to help to import the template.
🚨 Important
If you don't get a reply from us after 24 hours, please send an email to aliko@totheweb.net.
Frequently Asked Questions
How to import a JSON Elementor template?
We have created this video which you can watch to learn how to import an Elementor template that is available in a JSON file.
How to find order ID in Gumroad?
To find the order ID of a product you bought from Gumroad, first go to Library and select the product you want to check the order ID of.
Then, click Receipt on the left panel and click the View receipt button. You can find the order ID at the top section of the receipt.
I've just imported a template but it's not working perfectly. What's the problem?
This issue usually happens if you don't have the latest version of Elementor Pro installed, if you don't use the Hello theme, or if Flexbox Containers aren't enabled in your Elementor settings.
Please make sure all three are in place, and it should work perfectly.
How to create temporary login in WordPress?
You can use Temporary Login Without Password to create a passwordless temporary login to your WordPress dashboard.